Terms of service

Last updated: October 5, 2026

1. Acceptance of terms

By accessing or using ZenReturn, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use the service. These terms apply to all merchants, team members, and end customers who interact with the ZenReturn platform.

2. Description of service

ZenReturn is a software-as-a-service (SaaS) platform that provides return management tools for Shopify merchants. The service includes a self-service return portal for end customers, return processing workflows, exchange and store credit management, shipping label generation, and analytics dashboards. We may update, modify, or enhance the service from time to time to improve functionality and user experience.

3. Accounts and registration

You must authenticate via Shopify OAuth to create an account with ZenReturn. You must be an authorized owner or administrator of the Shopify store you connect. You are responsible for maintaining the security of your account and for all activity that occurs under it. You must provide accurate and complete information during registration and keep it up to date. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

4. Subscription and billing

ZenReturn offers a free tier and paid subscription plans. Paid plans, and any platform shipping labels you buy, are billed through Shopify on your Shopify invoice. Subscriptions automatically renew unless canceled before the start of the next billing cycle. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period. No refunds will be issued for partial billing periods. We reserve the right to change pricing with at least 30 days' prior notice to affected merchants.

5. Acceptable use

You agree not to: use the service for any fraudulent, misleading, or unlawful purposes; attempt to reverse engineer, decompile, or disassemble the service; scrape, crawl, or extract data from the service by automated means; interfere with or disrupt the integrity or performance of the service; violate Shopify's Terms of Service while using ZenReturn; use the service to process returns for stores you do not own or have authorization to manage; or transmit malware, viruses, or any other harmful code through the service.

6. Intellectual property

ZenReturn and its original content, features, and functionality are owned by ZenReturn and are protected by copyright, trademark, and other intellectual property laws. You retain full ownership of your store data, customer data, and any content you provide through the service. You grant us a limited, non-exclusive license to use your data solely for the purpose of providing and improving the service.

7. Data and privacy

Your use of ZenReturn is also governed by our Privacy Policy. Merchants are responsible for ensuring they have obtained appropriate consent from their customers to process return-related data through ZenReturn. We process customer data on behalf of merchants in our capacity as a data processor. You remain the data controller for all customer data processed through the service.

8. Third-party services

ZenReturn integrates with third-party services including Shopify, EasyPost and shipping carriers, Resend, and (if you connect it) Gorgias. Your use of these third-party services is subject to their respective terms and conditions. We are not responsible for the availability, accuracy, or practices of any third-party services. Any outages, errors, or issues arising from third-party services are outside our control and do not constitute a breach of these terms.

9. Service availability and warranties

The service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the service will be uninterrupted, error-free, or secure at all times. We make reasonable commercial efforts to maintain uptime but do not offer a formal service level agreement (SLA). We reserve the right to modify, suspend, or discontinue any feature of the service with reasonable notice to affected merchants.

10. Limitation of liability

To the maximum extent permitted by applicable law, ZenReturn and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the service. Our total aggregate liability for any claims arising from or relating to these terms or the service shall not exceed the total amount you paid to ZenReturn in the twelve (12) months immediately preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless ZenReturn, its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from or related to: your use of the service, your violation of these terms, your violation of any third-party rights, or any fraudulent or illegal activity conducted through your account.

12. Termination

Either party may terminate this agreement at any time. You may terminate by canceling your subscription and disconnecting ZenReturn from your Shopify store. We may terminate or suspend your access immediately for violation of these terms, with reasonable notice where circumstances permit. When you uninstall ZenReturn, your store's data, including your customers' return data, is deleted 48 hours later, when Shopify sends its shop redaction request, in accordance with our Privacy Policy.

13. Governing law

These terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes arising under or in connection with these terms shall be resolved exclusively in the state or federal courts located in California. You consent to the personal jurisdiction of such courts and waive any objections based on venue or inconvenient forum.

14. Changes to these terms

We may revise these Terms of Service from time to time. For material changes, we will notify registered merchants via email at least 30 days before the changes take effect. Continued use of the service after changes take effect constitutes your acceptance of the revised terms. We encourage you to review these terms periodically to stay informed of any updates.

15. Contact us

If you have any questions about these Terms of Service, please contact us at support@zenreturn.app.