Shopify app
Returns and exchanges for Shopify stores
Customers start a return from your store. You review each return in one dashboard, and ZenReturn records it in Shopify.
The Lite plan is free for up to 5 returns a month.
Features
What it does
ZenReturn covers a return from the customer's request to the refund, the store credit or the exchange.
Return portal
Customers find their order, choose items and a reason, and ask for a refund, store credit or an exchange. Add the portal to your store menu, or share a direct link.
Return rules
Set the return window, the resolutions you offer, return fees and which returns are approved at once.
Refunds, store credit and exchanges
Refund the customer, give store credit, or send another size or color. A returnless rule lets the customer keep the item.
Prepaid return labels
Buy prepaid return labels through EasyPost when you approve a return, at the cheapest rate or from your preferred carrier: USPS, UPS or FedEx. Labels are bought at US dollar rates, for US shipments. A QR code lets customers drop off without a printer when the carrier provides one. Tracking moves each return to Shipped and Received for you.
One dashboard
Each return has one page with its items, reasons, photos and history. Approve, reject or refund it there, and ZenReturn records it in Shopify.
Analytics
See why customers return products, how returns change month by month, and which products come back most.
How it works
Set up in minutes, with no demo call.
Step 1
Install from Shopify
Install ZenReturn from the Shopify App Store. It starts with a default return rule and a set of return reasons.
Step 2
Set your return policy
Choose the return window, the reasons and the resolutions you offer. Presets give you a starting point.
Step 3
Share your portal
Add the return portal to your store menu, or send customers its direct link.
Pricing
Start on the free Lite plan. No credit card required.
Lite
For new stores
5 returns a month
- Branded return portal
- Email updates to customers
- Review every return before you approve it
- Prepaid return labels
- Portal in English, Spanish, French and German
No credit card required.
Standard
For stores with steady returns
50 returns a month
- Everything in Lite, plus:
- Auto-approval rules
- Require photos with a return
- Store credit
- Analytics on why customers return products
- Exchanges for another size or color
- Return fees
- Gorgias helpdesk integration
- Block repeat return abusers
Start free on Lite. Upgrade or cancel anytime.
Pro
For stores that automate more
200 returns a month
- Everything in Standard, plus:
- Restock returned items to your locations
- Store credit bonus, up to 20%
- Exchanges for any product
- Return history insights
- Up to 10 team members
- Handle warranty and repair claims
Start free on Lite. Upgrade or cancel anytime.
Premium
For high-volume stores
500 returns a month
- Everything in Pro, plus:
- Unlimited return rules
- Priority email support
- Flag first-time buyer return risk
Start free on Lite. Upgrade or cancel anytime.
All plans include Shopify integration, email notifications and prepaid return labels. Prepaid labels that ZenReturn buys are billed as usage on your Shopify bill.
By installing, you agree to our privacy policy and terms of service.
Start with the free plan
No credit card required. Upgrade when your returns grow.