Inviting team members

Invite a member

1. Select Team in the dashboard navigation. Only the Owner and Admins can open it.
2. Select Invite member.
3. Enter the Email address and choose the Role: Admin or Agent.
4. Select Send invite.

ZenReturn emails a sign-in link to the address. The Team page shows the person as Pending until they use the link, and then as Active.

The sign-in link

The link works once, for 15 minutes. If it expires, select Resend invite next to the person on the Team page. They can also ask for a new link on the ZenReturn sign-in page.

To sign in later, enter your email address on the sign-in page and select Send login link. The sign-in page accepts at most 3 link requests an hour for one address. Each request sends one email for each store that the address belongs to, and you choose the store when you open the link. Resend invite on the Team page has no such limit. A sign-in lasts 30 days, and ZenReturn extends it while you use the dashboard.

Sign in from Shopify admin

A staff member can also open ZenReturn from Shopify admin. ZenReturn signs them in when the email address that Shopify has verified for them belongs to an active team member. Otherwise they see "You don't have access yet", unless they have just installed ZenReturn, which signs them in as the Owner. An invited person must accept the invite from their email first.

The Shopify account owner of the store always signs in as the Owner.

How many members

Each plan allows a number of team members, and the count includes the Owner and pending invites. The Team page shows the count, for example "2 of 3 members". At the limit, Invite member is turned off. The article "Plans and billing" lists the team seats of each plan.

Remove a member

Select Remove next to the member, then confirm. Their sign-ins end at once. You cannot remove the Owner or yourself. Only the Owner can remove an Admin. To give a removed person access again, invite them again.