Return locations and restocking

Add a return location

1. Open Settings → Return locations and select Create location.
2. Enter the Location Name and the address.
3. If you want, enter Return instructions, for example packaging requirements.
4. Select Create location.

Your first location becomes the default. Select Set as default on another location to change it. You cannot delete the default location, or a location that a rule or a rule preset uses.

Return locations are on every plan.

Where each rule sends returns

In Settings → Return policy, edit a rule and choose a location under Return Location. Use default location sends the returns of the rule to your default location.

ZenReturn makes prepaid labels out to this location. When you approve a return, the approval email to the customer shows the address and the Return instructions. You can change that text in the approve dialog before you send it.

Restock received items

Restocking needs the Pro plan or higher. It uses your Shopify locations, not your return locations.

1. On a received return, under Validate item for each item, select Item was returned and Can be restocked, then select Save validation.
2. In the Restock inventory card, choose the Restock location.
3. Select Restock next to an item to add its returned quantity to that location in Shopify, or Skip to leave the stock as it is.

To preselect a location, choose it under Restock location in Settings → Return locations and select Save. You can still choose another location on each return.