QR code drop-off
When the carrier provides a QR code with the label, customers can drop off their return without printing.
Some carriers return a QR code with the label. When EasyPost sends one, ZenReturn shows it to the customer next to the printable label. When there is no QR code, the customer prints the label. There is no setting for the QR code.
Where the customer sees it
The label email shows the QR code under "No printer? No problem!". The status page of the return in the portal shows it under "No printer?". Both show where to take the package, and a Find drop-off locations link for USPS, UPS and FedEx:
- USPS: any Post Office or USPS retail partner.
- UPS: any UPS Store or UPS Access Point.
- FedEx: any FedEx Office, Walgreens or Dollar General.
The label card on the return page in your dashboard shows the QR code too.
When the carrier has scanned the label, the portal stops showing the QR code and the print links. It shows "The carrier has scanned your label. Your return is on its way." instead.