Prepaid return labels
ZenReturn buys a prepaid label through EasyPost when you approve a return, and Shopify bills it as usage.
Turn on labels
- Add a return location in Settings → Return locations. ZenReturn makes each label out to it.
- Open Settings → Shipping and select Enable shipping labels. Leave the EasyPost API key empty to use ZenReturn labels.
- If you want, set the Carrier preference and the Default package dimensions. Empty dimensions use 16 oz and 10 × 8 × 4 in.
- Select Save settings.
- In Settings → Return policy, edit each rule that should get labels. Set Shipping label policy to Merchant pays or Deduct from Refund, then select Save changes.
With Customer Pays, the default, ZenReturn buys no label, and the portal asks the customer to ship with their own carrier. With Deduct from Refund, the Label deduction amount of the rule is taken off what the customer gets back, whatever the label costs.
When a label is bought
ZenReturn buys the label when you approve a ship-back return, except a Keep item (Donate) return. It ships from the shipping address of the order to the return location of the rule, or to your default location. ZenReturn emails the customer a link to the label, and the status page of the return in the portal shows it too.
Without a return location, ZenReturn buys no label. If ZenReturn tries to buy a label and fails, the label card on the return page shows the reason and a Retry label button.
How labels are billed
Shopify bills these labels as usage on your Shopify bill. Each $1 unit is $1 of label cost at competitive carrier rates, on every plan. ZenReturn buys these labels at USD rates, so they serve US shipments.
The return page shows what each label adds to your Shopify bill. Settings → Shipping shows your label charges for the last 30 days.
If Shopify shows no ZenReturn plan for your store, ZenReturn buys no label, and the return page links to the plan page in Shopify. During a free trial, ZenReturn buys no platform label and does not try again by itself. When the trial ends, select Retry label on each return that needs one. A development store gets EasyPost test labels, which cost nothing and which a customer cannot ship with.