How tracking updates a return
Tracking of a ZenReturn label moves the return to Shipped or Received, and gives the customer a tracking link.
Labels that ZenReturn bought
EasyPost sends ZenReturn the tracking status of each label. ZenReturn uses it to move the return:
- In transit, out for delivery or available for pickup: an Approved return moves to Shipped.
- Delivered: an Approved or Shipped return moves to Received.
Other statuses do not move the return. Once a day, ZenReturn also checks the tracking of labels that were bought or shipped 3 or more days ago, in case an update was missed.
The tracking number shows on the return page and on the status page of the return in the portal. It links to the tracking page that EasyPost gives for the package. ZenReturn does not show the scan events of the carrier.
When the carrier reports delivery
A return that becomes Received this way waits for you to inspect the items. The return page says that the carrier reported the package delivered. Select the button it names, for example Issue store credit or Settle exchange, or reject the return. If the rule has Settle returns when the carrier reports delivery turned on, ZenReturn settles the return at once.
The customer's own label
ZenReturn cannot track a label that it did not buy. On the return page, select Mark shipped when the customer sends the package. You can add a tracking number, which shows on the return and on the status page of the customer. Select Mark received when the package arrives.