Choosing a carrier preference

You choose one Carrier preference for your store in Settings → Shipping. It applies to every label that ZenReturn buys. You do not connect carrier accounts: ZenReturn gets the rates through EasyPost.

How ZenReturn picks a rate

For each label, ZenReturn asks EasyPost for rates in US dollars for the package, from the customer to your return location. Then it picks a rate by your Carrier preference:

1. Cheapest available: the lowest rate of any carrier and service.
2. USPS, UPS or FedEx: the lowest rate of that carrier. If that carrier has no rate for the package, ZenReturn uses the cheapest available rate instead.

Change the preference

1. Open Settings → Shipping.
2. Under Carrier preference, choose Cheapest available, USPS, UPS or FedEx.
3. Select Save settings.

The new preference applies to labels bought after you save. The rates also depend on the package size: ZenReturn uses the Default package dimensions on the same page.

If you use your own EasyPost account, ZenReturn picks among the rates that your account returns.