Storefront page or direct link
Customers reach the portal on your store's own domain through the Shopify App Proxy, or on a direct ZenReturn link.
Your return portal has two addresses, and both work from the moment you install ZenReturn. Under Portal integration in Settings → Portal & branding, you choose which address the page shows you to copy.
Shopify App Proxy (Embedded)
The address is your store domain followed by /a/returns, for example https://your-store.myshopify.com/a/returns. Shopify shows the portal inside your store theme, so customers stay on your domain, with your header and footer. Shopify sets up the app proxy when you install ZenReturn.
Direct link
The address is on zenreturn.app and ends in /returns/ followed by your Shopify store handle, the part of your address before .myshopify.com. It is not the Store name that you set under Branding. It opens a standalone page with your logo, Store name and colors. Customers leave your store to use it.
Link to the portal
- Open Settings → Portal & branding and choose an option under Portal integration.
- Select Save settings.
- Select Copy next to the address.
- Add the address to your store navigation, for example the footer menu.
- If you want, add it to your order confirmation emails and your return policy page too.
The Overview page always shows the storefront (App Proxy) address.