Requiring photos
Customers can add photos to any return. A rule can make at least one photo required.
The return form in the portal has an Add photos field on every plan. Customers can attach up to 5 photos, of up to 10 MB each, in JPEG, PNG, GIF or WebP format. The photos upload to your Shopify files and show on the return in the dashboard.
Make photos required
- Open Settings → Return policy and select Edit next to a rule.
- Under Automation, select Require photo upload.
- Select Save changes.
When a return matches that rule, the portal marks photos as required. ZenReturn does not accept the return until the customer adds at least one photo, and it checks this again when the return is submitted.
To require photos only for some reasons, such as Defective or damaged, put the setting on a rule with a Reason condition. Conditions need the Pro plan or higher.
If your store moves to a plan without this feature, the setting stays saved but photos are optional again.