Portal languages and text
The portal is in English, Spanish, French and German on every plan. You can also change its text for each language.
Languages
The return portal is in English, Spanish (Español), French (Français) and German (Deutsch) on every plan. It uses the shopper's browser language when that is one of these four, and English otherwise. Shoppers can change the language with the selector at the top of the portal.
Emails to shoppers are in English only. Text that you type yourself, such as return reason names and follow-up questions, shows as you typed it in every language.
Change the portal text
Changing the portal text needs the Standard plan or higher. You can change 32 texts, grouped by part of the portal: order lookup, the order page, resolution options, confirmation, status, the shipping label, common buttons and errors.
- Open Settings → Portal text.
- Select the language tab: English, Español, Français or Deutsch.
- Type your text in the fields that you want to change. Each field shows its default text. A field that you leave empty keeps the default.
- Select Save changes. Your text applies to that language only.
On a plan without text customization, the portal shows the default text, and your saved text is kept for when you upgrade.