EU withdrawal link
If you sell to consumers in the EU or EEA, add the link to your own withdrawal function so the portal can show it.
The Portal & branding page explains that EU law (Consumer Rights Directive, Article 11a) asks stores that sell online to consumers in the EU or EEA to offer an online withdrawal function, a "withdraw from contract here" button, on the storefront.
ZenReturn does not provide that function, and the return portal is not one: the portal asks for a reason, applies your return rules and fees, and reviews each request. Setting up a withdrawal function, and deciding what the law asks of your store, is your responsibility. This article is not legal advice.
Add your link
- Set up a withdrawal function on your storefront, for example with Shopify's self-serve returns and cancellations or with another app.
- Open Settings → Portal & branding and find the EU withdrawal function card.
- Enter the address in Your withdrawal function link. It must be a full https:// address.
- Select Save settings.
What the portal shows
On an order shipped to an EU or EEA country, the portal shows "Want to withdraw from your purchase under EU law instead?" with a link to your page. It shows the link also when nothing on the order can be returned yet. Orders shipped to other countries show no link. To remove the link, clear the field and save.
The card shows when your Shopify shipping zones include an EU or EEA country or a rest-of-world zone, when ZenReturn has no shipping zones on record for your store, or when a link is already saved. If your store ships to the EU or EEA (or ZenReturn has no shipping zones on record), Settings → Return policy shows a short reminder until you save a link.