Rule conditions

A rule with conditions applies only when all of its conditions match. ZenReturn checks the rules in Settings → Return policy from top to bottom and uses the first rule whose conditions all match. A return that matches no rule uses the default rule. A rule other than the default that has no conditions never applies.

Conditions you can use

Order: Order value, Fulfillment age (days) and Order tags.

Customer: Customer country, Order count and Customer tags. Order count is the number of orders the customer has placed in your store. ZenReturn does not use a customer's past returns as a condition.

Item: Product type, Item price and Item tags. An item condition matches when any item in the return matches. With Not equals, Not contains or Not In, it matches when no item has the value.

Reason: Reason and Reason category.

Add a condition

1. In Settings → Return policy, select Edit next to a rule, or select Create rule.
2. Under Conditions, select + Add condition.
3. Choose the group (Order, Customer, Item or Reason), the field and the operator: Equals, Not equals, Greater than, Less than, Contains, Not contains, In, Not In or Between.
4. Enter the value. For Between, enter two numbers with a comma between them, for example 10,50. For In and Not In, enter a list in brackets, for example ["defective","wrong_item"]. A reason's value is its short name, which Settings → Return reasons shows below the reason.
5. Select Save changes, or Create rule for a new rule.
6. On the Return policy page, drag the rules into the order you want, with the most specific rule at the top.

The templates on the Create rule page, such as Low value items and VIP customers, fill in example conditions that you can change.