Returnless refunds
Let customers keep the item and still get their refund, store credit or exchange.
A returnless rule lets the customer keep the item. Returnless rules are on every plan.
- In Settings → Return policy, select Edit next to a rule.
- Under Return method, choose Returnless (keep the item).
- Select Save changes.
What happens
No item comes back, so ZenReturn buys no shipping label for the return. Store credit, an exchange or an offline refund is issued when you approve the return.
For a refund, turn on Auto-refund after approval with the timing On approval. ZenReturn does not save a returnless rule with the timing On receipt, because no item will be received.
Only for low-value items
A returnless default rule applies to every return that no other rule matches. To make only cheap items returnless, put the setting on a rule with an Item price condition, for example Item price Less than 15. The Low value items template sets this up. Conditions need the Pro plan or higher.
An Item price condition matches when any item in the return matches. A return with one cheap item and one expensive item therefore matches the rule too.