Restocking and return fees

You set fees for each rule. In Settings → Return policy, select Edit next to a rule and find the Fees card.

1. Restocking fee type: None, Fixed amount or Percentage. A fixed amount is charged for each unit returned. A percentage is taken of the price of each returned item, times its quantity.
2. Restocking fee value: the amount in your store currency, or the percentage.
3. Return Fee (flat): one amount for the whole return.
4. Select Save changes.

ZenReturn takes the fees off the amount it calculates for the return. Tax on the returned items is never reduced by a fee. Before the customer submits, the portal shows the item subtotal, each fee and the estimated refund.

Customers in the EU, EEA or UK

If your store ships to these countries, the Fees card shows a notice when the rule has a fee. It says that a restocking fee or a flat return fee may not be enforceable on returns that these customers make within 14 days of delivery. The Return policy page also lists the rules that have such a fee. The notice is not legal advice, and whether you charge a fee is your decision.