Customer blocklist
Block customers by email address so that they cannot submit returns in the portal.
Open Settings → Customer blocklist. Blocked customers cannot submit return requests through the portal.
- Under Add to Blocklist, enter the customer's email address.
- If you want, enter a reason, for example Suspected fraud. Your team sees it in the list; the customer does not.
- Select Block customer.
What the customer sees
ZenReturn compares email addresses without regard to capital letters. When a blocked customer submits a return, the portal shows "Unable to process your return request. Please contact customer support for assistance." It does not say that the customer is blocked.
A gift return is also refused when the email address of the gift recipient is on the blocklist.
Manage the list
Blocked customers lists every address, its reason and the date it was blocked. To unblock a customer, select Remove next to their address.
Only team members with the Admin role or higher can open the blocklist.