Automatic refunds
Have ZenReturn refund the original payment through Shopify when a return is approved or received.
Automatic refunds are a setting on each rule, on every plan. They apply to returns where the customer chose a refund.
- In Settings → Return policy, select Edit next to a rule.
- Under Automation, select Auto-refund after approval.
- Choose the Auto-refund timing: On approval, or On receipt (when the return is marked Received).
- Set Auto-refund delay (days), from 0 to 30. ZenReturn waits that many days after approval or receipt before it refunds.
- Select Save changes.
ZenReturn sends the refund to Shopify, which pays it back to the customer's original payment. The amount is the one ZenReturn calculated for the return, after any fees.
When the carrier reports delivery
With On receipt, a return that you mark Received starts the refund. A return that becomes Received because the carrier reported delivery waits for you to inspect it, unless the rule has Settle returns when the carrier reports delivery turned on.
A returnless rule must use On approval, because no item will be received.
Cancel or retry
On the page of a return, select More actions, then Cancel auto-refund, to stop a scheduled refund before it is sent. If a refund fails, the page shows the error, and Retry auto-refund when a new attempt can succeed.
A Keep item (Donate) return is always refunded when you approve it, whatever this setting is.