Auto-approval
Approve the returns that match a rule as soon as the customer submits them.
- In Settings → Return policy, select Edit next to a rule.
- Under Automation, select Auto-approve returns matching this rule.
- Select Save changes.
When a customer submits a return that matches the rule, ZenReturn approves it at once, as if you had selected Approve. The return history says "Auto-approved by policy rule". An exchange waits until the customer has chosen the replacement, then ZenReturn approves it.
The Return policy page shows Auto-approve or Manual for each rule.
Choose which returns
On the default rule, auto-approval applies to every return that no other rule matches. To auto-approve only some returns, put it on a rule with conditions, for example Reason In ["defective","wrong_item"], Item price Less than 15, Customer tags Contains vip, or Order count Greater than 3. Conditions need the Pro plan or higher.
Auto-approval does not look at the past returns of a customer. To stop a customer from submitting returns, add their email address to the Customer blocklist.
If your store moves to a plan without auto-approval, the setting stays saved, and every return waits for your review.