Validating returned items
Record whether each item came back and whether you can restock it, once the return is received.
When a return is Received, the return page shows Validate item under each item in Items to return. The form stays on a Closed return too, except a warranty claim. Item validation needs the Standard plan or higher. On a lower plan the return page shows an upgrade notice instead of the form.
- Open the return from the Returns page.
- Under the item, select Item was returned if the item arrived. Leave it clear if the item did not come back.
- Select Can be restocked if you can sell the item again.
- If you want, enter notes in Validation notes, for example the condition of the item.
- Select Save validation.
What the result means
An item with Item was returned is marked Validated. An item without it is marked Rejected. Until you save, the item shows Pending. After you save, the item shows when it was validated. You can change the result and save again.
Validation is a record for your team. It does not change the status of the return or the amount that ZenReturn refunds. The Audit log on the Team page records each validation.
Where validation is used
The Restock inventory card lists only the items marked Can be restocked. Restocking needs the Pro plan or higher.
On the Overview page, Needs validation counts the received returns that have an item still pending. Ready to refund counts the received returns that have at least one validated item. Select a card to see those returns.