Plans and billing
How plans, monthly return limits and label charges work, and where you change your plan.
Plans
ZenReturn has four plans. Each plan sets a monthly return limit, a number of policy rules and a number of team seats:
Lite: 5 returns a month, 1 rule, 1 team seat.
Standard: 50 returns a month, 1 rule, 3 team seats.
Pro: 200 returns a month, 15 rules, 10 team seats.
Premium: 500 returns a month, unlimited rules and unlimited team seats.
To compare the features of each plan, open Settings → General and select Upgrade (View plans on Premium). The Plans & billing page shows a feature comparison table.
Change your plan
Shopify manages ZenReturn's plans. On the Plans & billing page, select Upgrade or Downgrade on a plan. ZenReturn opens Shopify's plan page, where you confirm the change. Shopify bills your subscription on your Shopify bill. ZenReturn has no payment screen of its own.
If you move to a lower plan, ZenReturn keeps all your settings. These rule settings stop applying until you move back to a plan that has them: store credit and its bonus, exchanges, product exchanges, warranty claims, offline refunds, restocking and return fees, auto-approval, switch-to-exchange offers and required photos. Your portal text changes and your logo, colors and font stop showing, and a saved EasyPost key is kept but not used.
On a plan without rule conditions, ZenReturn keeps your other rules but uses only the default rule until you move back. The Return policy page marks those rules "Not applied on your plan". On a plan with conditions, rules above the new limit keep working; the limit only stops you from creating more rules.
Return reasons that you added stay in the portal, but you cannot add, edit or delete reasons on a plan without custom reasons. You can still switch any reason on or off.
Monthly return limit
Settings → General shows how many returns your store has this month, against your limit. The count starts again on the first day of each month (UTC). When you reach the limit, the portal does not accept new returns until the next month starts or you move to a plan with a higher limit.
Shipping label charges
Prepaid labels that ZenReturn buys for you are billed as usage on your Shopify bill, on every plan. Each $1 unit is $1 of label cost at competitive carrier rates. These labels use USD rates, so they serve US shipments. Settings → Shipping shows your label charges for the last 30 days.
During a free trial, ZenReturn buys no platform label and does not try again by itself. When the trial ends, select Retry label on each return that needs one. On Standard and higher, you can use your own EasyPost account instead, and EasyPost bills you for those labels.