Installing ZenReturn on Shopify

1. Open ZenReturn in the Shopify App Store and select Install.
2. Review the permissions that ZenReturn asks for and approve them. ZenReturn asks for access to your orders, customers, products, inventory, locations, returns, gift cards, draft orders and files. It uses this access to read orders and customer details for your rules, to record returns, refunds and restocks in Shopify, to issue Shopify store credit and bonus gift cards, to create exchange orders and invoices, and to save your logo and customer photos.
3. If your store has no ZenReturn plan yet, ZenReturn opens Shopify's plan page. Choose a plan there.
4. The ZenReturn dashboard opens. It runs outside the Shopify admin, in its own browser page.

The setup checklist

The Overview page shows a setup checklist with three items:

1. Add a return location (required). Open Settings → Return locations and add the address that customers ship returns to.
2. Review return reasons (recommended). ZenReturn starts you with five reasons: Changed my mind, Doesn't fit, Defective or damaged, Wrong item received and Other.
3. Review return policy (recommended). ZenReturn starts you with one default rule: a 30-day return window, refunds allowed and manual approval.

The checklist marks the location item done when you add a location. It marks a recommended item done when you open its page from the checklist link in this browser. Select Hide to hide the checklist, and Show setup checklist to bring it back.

Share your return portal

The Overview page also shows your return portal address with a Copy button. Add the address to your store navigation, for example the footer menu, so customers can find it. The article "Storefront page or direct link" explains the two portal addresses.