Store credit and bonuses
Offer Shopify store credit, with an optional bonus gift card to make it more attractive than a refund.
- In Settings → Return policy, select Edit next to a rule.
- Under Resolution options, select Allow store credit.
- If you want, enter a Store Credit Bonus % and a Store credit bonus cap.
- Select Save changes.
How the credit is issued
ZenReturn issues store credit as Shopify store credit: a refund that adds the amount to the customer's account, which they apply at checkout when signed in (or with Shop Pay). It needs new customer accounts in Shopify and a customer on the order; the portal offers store credit only on such orders, and other orders get a refund. A bonus is a separate Shopify gift card, emailed with its code. On a ship-back rule, ZenReturn issues the credit after the items are received. On a returnless rule, it issues the credit when you approve the return.
The credit is the refund amount after any fees, plus the bonus. The Gift cards page lists every code, its amount, its order and its status.
The bonus
The bonus needs the Pro plan or higher. It is a percentage of the value of the returned items, up to 20%. The Store credit bonus cap is the most the bonus can add to one return. Leave it empty for no cap.
The portal shows the bonus on the store credit option, for example "+10% Bonus!", and the cap if you set one.
On a lower plan
If your store moves to a plan without the bonus, returns submitted after the move get store credit with no bonus. If it moves to a plan without store credit, the portal stops offering it. A return submitted before the move keeps the terms it was submitted with. The rule keeps its settings for when you move back.