Gift returns
Let the person who received a gift return it for store credit or an exchange, without paying money to the buyer.
Gift returns have no setting of their own. The portal shows the box "This is a gift return" when the matched rule allows store credit, an exchange or a product exchange. Store credit and exchanges need the Standard plan or higher.
A gift recipient may not know the email address on the order. The order lookup lets them use the postal code instead.
What the customer does
- Look up the order and choose the items.
- Select "This is a gift return".
- Enter the recipient's name and email address.
- Choose store credit, an exchange, a product exchange or a warranty claim, if the rule offers it. The portal hides the options that pay money: refund, Keep item (Donate) and offline refund.
What ZenReturn does
A refund on a gift return becomes store credit if the rule allows it, or an exchange if not. If the rule allows neither, the portal refuses the return.
ZenReturn sends every customer email for the return to the recipient, including the store credit code. When store credit is issued, the buyer gets an email that names the recipient and the amount, with no code.
For an exchange, the recipient enters the address that the replacement ships to. When the rule buys a prepaid label, the label is made out from an address that the recipient enters.
A gift return is refused when the email address of the recipient is on your Customer blocklist.