Your returns dashboard
The Overview page shows the returns that need you, your latest returns and your setup steps.
Overview is the first page of the ZenReturn dashboard, on every plan. The bar at the top, Your return portal, shows the address of your return portal on your storefront. Select Copy to copy it.
Cards that need action
- Pending approval: returns that wait for you to approve or reject them.
- Needs validation: received returns with at least one item that is not validated yet.
- Ready to refund: received returns with at least one validated item.
Needs validation and Ready to refund count item validation, so they show only on the Standard plan or higher.
A card with returns in it is highlighted. Select a card to open the Returns page with only those returns.
Recent returns and the setup checklist
Recent returns lists your five latest returns with the order number, the customer email, the status and the date. Select an order number to open the return, or View all → to open the Returns page.
The Setup checklist shows Add a return location, which is required, and Review return reasons and Review return policy. Select Hide to hide the checklist in this browser, and Show setup checklist to show it again. The checklist also hides itself once all three steps are done, unless you selected Show setup checklist.
The Returns page
Returns lists every return of your store. Select a status tab, such as PENDING or RECEIVED, to see only the returns in that status. Search by order number, return ID or customer email, or choose a reason, then select Filter. Select the Order or Date heading to sort the list.