← Analytics & reporting
Resolution types in analytics
2 min
Standard and higher
See which share of returns ask for a refund, store credit or an exchange, and how much was refunded and issued as credit.
Resolution types
Open Analytics. The Resolution types card shows, for each resolution type, its share of all returns. Each return counts once, by the resolution type recorded on it. Every return counts, including pending and rejected returns.
The card names each type as the Returns list does: Refund, Store Credit, Exchange, Product exchange, Keep item, Warranty and Offline Refund.
What was paid out
- Total refunded: refunds that ZenReturn recorded in Shopify, including the refund of an exchange price difference, and amounts entered with Mark refunded. A refund owed by hand counts only after you select Mark as paid. A refund that is still scheduled does not count yet.
- Store credit issued: Shopify store credit given as the resolution or for an exchange price difference, store credit bonus gift cards, and switch-to-exchange bonus gift cards.
Both amounts are in your store currency.
Status distribution
This card shows how many returns are in each status, such as PENDING, APPROVED or REFUNDED, and the share of all returns.